Date Posted 2012-10-19
Company - Wells Fargo Bank
Location - Reno
Job Title - Inbound Sales Specialist 1
An Inbound Sales Specialist (aka Sales Banker) will engage every customer by phone with information and suggestions for new financial products or services and are focused on satisfying all of Wells Fargo s customers financial needs. They achieve 100% of their goals for daily core solutions. Sales goals are also measured by the service quality of sales offered to customers and include consistently meeting all compliance, regulations and identification guidelines.
Successful Sales Bankers will have the drive to achieve the highest level of performance (platinum or gold) without sacrificing customer service and are never satisfied with only copper or silver performance. While much of the job is responding to inbound calls, the most productive Sales Bankers also proactively reach out to customers who previously expressed an interest in a product or service. High performers also demonstrate solid knowledge of the financial products and services offered by Wells Fargo including home equity loans, Certificate of Deposits, savings and other types of accounts as well as insurance offerings.
We provide our Sales Bankers with continuous coaching and development which not only enhances their ability to provide exemplary service and product solutions to our customers, but also enhances the Sales Bankers career growth. Our successful bankers demonstrate self motivation, a positive attitude, have the ability to work well on a team and have a solid work history. They also demonstrate strong listening, written and verbal communication skills. They are receptive to coaching and feedback, have the desire to meet/exceed goals and solve problems while working in a fast paced environment.
Our Sales Bankers play a critical role in our customers lives; therefore, predictable and reliable attendance is an essential function of the position.
This position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results.
6+ months of sales or customer service experience.
Demonstrated ability to listen, elicit information efficiently, comprehend and resolve complex customer issues. Demonstrated excellent verbal and written communications skills. Basic knowledge of financial products and services. Strong PC skills including ability to troubleshoot common problems and navigate the internet/intranet. This position requires S.A.F.E. registration at the time of employment. The Nationwide Mortgage Licensing System (NMLS) web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position.
Must have a minimum of 1 year sales and customer service experience
Ability to navigate computer applications in a Windows-based environment including the ability to use search tools like Google to find information
Proven record of achieving aggressive sales goals Must be able to attend a paid 6-week training course Available to attend a paid six week training course Monday through Friday with starting time to be determined with each class.
Currently hiring for our class starting on: December 3rd, 2012
o Must be available to attend a paid training course:
Training hours are: TBD
Current schedules being offered after training are: 2:30-11:P with Sundays and 1 mid-week day off.
This shift carries a 15% shift premium.
Length of training is dependent upon queue supported.
Prior Financial Product Knowledge