Company - Suddenlink Communications
Location - Truckee, CA
Job Title - Broadband Technician III
Description:
Job Title: Broadband Technician III
Area: Truckee, CA-West Region
Classification: Full Time/Benefited/Non-Exempt
Pay Range: $18.00 to $24.00/hour. Starting wage $18.00/hour. Potential to earn commissions.
Position Reports To: Field Service Supervisor
JOB SUMMARY
Under minimal supervision fulfills demand maintenance by troubleshooting and repairing the distribution network from bridger to customer's electronic devices. Maintains network integrity through preventive maintenance. Installs, disconnects, changes, and repairs services; buries drops; locates lines; and performs service audits as assigned. Educates customers regarding their existing and new services, informs them about other services and proposes solutions to customer problems. Describes the advantages of and sells additional Suddenlink services to customers.
ILLUSTRATIVE ACCOUNTABILITIES
• Troubleshoots and repairs the distribution network from bridger to
customer's electronic devices
• Performs preventive maintenance of the distribution network
through active monitoring
• Adheres to established maintenance windows for any and all outages
• Ability to mentor and assist others
• Performs all responsibilities of Broadband Technician I and II
o Provides quality customer service surrounding the Company values
o Resolves issues at installation and on scheduled service call from
customer’s electronic devices to tap
o Educates customers in the use of installed products; explains
waivers, agreements, customer release forms, charges and billing
procedures
o Determines customer's current service levels, inquires about
customer preferences and needs, and recommends Company service
upgrades or additional products
o Resolves or escalates customer complaints
o Plans daily route, requisitions equipment and supplies, and stocks
vehicle
o Maintains and secures Company truck and equipment
o Installs, tests and troubleshoots Company services including
video, data and telephone from tap to device
o Uses small hand tools, power tools, meters, and other test
equipment
o Meets scheduled appointment windows
o Completes work orders and other documentation on paper or by using
a truck-mounted or mobile computer
o Represents Company to collect payments and equipment; secures
appropriate customer signatures
o Works on regularly scheduled days as well as unscheduled days and
beyond regular work hours as required
• Performs other duties as assigned
ESSENTIAL JOB FUNCTIONS
• Ability to communicate in person and by telephone
• Hand and finger dexterity to carry and to use tools and equipment
as necessary
• Vision ability: close vision, peripheral vision, and ability to
adjust focus; ability to differentiate between different sizes and
colors of wires
• Ability to carry, climb and operate extension ladder, (approx. 28
ft high and 75 pounds)
• Ability to climb poles using gaffs, hooks and climbing belt as
needed
• Ability to work in confined spaces such as crawlspaces and attics
by crawling, bending, reaching, twisting
• Ability to work while standing 50 - 70% of the time
• Ability to drive Company vehicle in a safe and responsible manner
JOB QUALIFICATIONS
• High school diploma or equivalent
• Appropriate valid driver’s license and a good driving record
• Meets or exceeds all requirements of a Broadband Technician II or
equivalent experience
• Ability to comprehend and operate appropriate testing equipment
(e.g., signal leakage detector, TDR) to fulfill job requirements
• Ability to prioritize and organize effectively
• Ability to work independently
• Ability to comply with all Company implemented safety procedures
• Skill in using a Windows-based computer
• Knowledge of mathematics and electronics
• Bi-lingual proficiency preferred in some locations
• NCTI and/or SCTE courses preferred
WORK EXPERIENCE
• Broadband Technician II or equivalent experience required
• Customer service and sales experience preferred
WORKING CONDITIONS
• Work indoors in poorly ventilated areas such as attics during
extreme heat
• Exposure to dust, dirt, noise, insects, cleaning solutions
• Work performed near power lines and electricity
• Work, including travel, outdoors in adverse weather conditions day
or night
APPLICATION PROCESS:
Applications are available online at www.work4suddenlink.com
