The Reno-Tahoe International Airport is looking for an Airport Communications Specialist I/II.
There is one full-time vacancy. Candidates must be able to work all shifts – day, swing, and graveyard, 7 days a week, including holidays. To be considered, applicants must check day, evening and night boxes (all three) on the application under "Availability".
Under general supervision, responsible for monitoring, operating and responding to computerized security and information systems, as well as radio and telephone systems in a centralized operations control center; responds to emergency situations following established procedures. Responsibilities include, but are not limited to:
- Operating an integrated command and control system combining radio, telephone, and web-based technology.
- Processing routine and emergency calls and dispatching police, fire, emergency medical, or other resources; obtaining and distinguishing relevant and pertinent information from the caller in order to activate the appropriate services.
- Assuming responsibility for communication during any incident by operating various emergency-based utilities including electronic paging system and phones to integrate communication amongst various fire units, the tower and outlying police agencies. Facilitating Emergency Operations Center (EOC) organization and communications for an emergency response, and operates communications center as part of the incident command staff.
- Continuously monitoring, collecting, analyzing, and responding to information from multiple sources.
- Visually monitoring closed circuit TV surveillance systems and alarm systems including internal and external doors, remote gates, fire alarms, smoke detectors and sprinklers to ensure airport security.
- Rapidly performing and reporting research in support of staff and responding units.
- Disseminating airport operational and situational awareness information that is consistently accurate, instilling confidence in Airport Communications Center (ACC) reliability across all shifts.
- Maintaining a variety of computerized records and logs in a computer aided dispatch system.
- Sustaining a uniformly high standard of customer service and responsiveness to the airport staff and external customers.
- Performing a variety of general support duties related to airport operations and communications activities.
This position is FLSA non-exempt, which means it is eligible for overtime.
- High School diploma or GED certificate
- Aptitude or experience demonstrating ability to perform the essential job duties
The ideal candidate for this position will have:
- One year previous experience coordinating operational actions using computerized systems such as police dispatch systems, emergency response systems, or incident command, control, and information systems
- Experience receiving reports and information from a variety of sources; developing and assessing course of action; directing actions via radio; researching, processing and reporting requests for information; and, recording activities as they occur
- Proficiency in radio-telephone communications and office equipment including computers, telephones, and fax machines
- Previous customer service experience
- Ability to type 40 words per minute
- Ability to maintain a positive attitude while dealing with customers in high stress situations
- Ability to communicate clearly and concisely in English, both orally and in writing
- Ability to maintain effective and cooperative working relationships with those contacted in the performance of their duties, to include members of the public
- A keen understanding of airport/aviation operations
- Previous experience working jobs which required shift work
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