Please apply on-line at www.Catalyst-360.com
Position: Seasonal Representative
Job: # 1301897 - Reno
WHAT ARE THE RESPONSIBILITIES OF THE POSITION?
Seasonal representatives follow a flexible work schedule aligned to Medicare’s Fall Open Enrollment period (October – December.) Paid training classes will begin in June, July, August and September.
This is a contact center position. Our representatives assist AARP members by addressing inquiries on health care products underwritten by multiple health insurance carriers.
Seasonal representatives are expected to:
•Take inbound phone calls from AARP members and assist them with their insurance needs.
•Complete outbound call campaigns. These do not involve cold calling and are in follow up to inquiries made by the customer.
WHY JOIN CATALYST360°?
Catalyst360° is a multiple channel contact center focused on providing best in class customer relationship management through exceptional sales and service for our clients and partners. Every customer interaction is maximized to promote the right answers at the right time, building customer loyalty and program value. We use our unique core competencies to help clients and partners navigate complex issues and build trusting, long-term relationships. We use technology that is smart and streamlined to provide the best possible answers for each customer and connect with them in new and innovative ways.
As a business of The Hartford’s Consumer Markets Division, Catalyst360° supports The Hartford's relationship with AARP as the member services provider for its health insurance program. We offer professionals every possibility for growth. And whether we're helping customers or building careers, we're experts at creating the kind of advantages that help people reach their goals.
To learn more about Catalyst360°, visit our website www.Catalyst-360.com.
WHAT ARE WE LOOKING FOR?
We offer a diverse working environment and value talented, self-motivated, high energy professionals who want to be a part of a team committed to excellence. The ideal candidates will have retail, call center, inside/outside sales, customer service, or insurance experience; computer literacy, excellent communication and interpersonal skills, strong multi-tasking skills and the desire to work in a fast paced environment.
Entry level and experienced candidates are encouraged to apply!
WHAT ARE THE QUALIFICATIONS FOR THIS POSITION?
•Strong keyboard and multi-tasking skills.
•Good typing, data entry and spelling skills
•Excellent verbal and written communication skills.
•Enjoy talking with and assisting customers over the telephone, even when customer may be frustrated, confused, or upset.
•Ability to work in a fast paced environment that requires multi-tasking; talking to customers while simultaneously accessing the computer system.
•Ability to maintain a high level of professionalism, excellent work ethic, and personal accountability.
•Self-motivation to reach and exceed goals.
•Good organizational and time management skills.
•Exceptional ability to work independently.
•Capability to work in a very structured environment that has assigned schedules and breaks. Environment also includes regular quality monitoring and feedback from your manager.
WHAT ELSE CAN WE TELL YOU?
•Paid Training classes will begin in June, July, August and September
•Successful seasonal representatives will be considered for ongoing employment opportunities with Catalyst360°
HOW DO I APPLY?
Please follow the prompts to apply online to this position or visit www.Catalyst-360.com
and reference the job to apply. Please monitor your e-mail for updates from The Hartford.
An extensive background check including, but not be limited to, 10 year work history, criminal check, military records, education records and licenses & designations will be conducted.
Our Core Values: Integrity • Financial Discipline • Diversity & Inclusion • Customer Focus • Winning Spirit • Teamwork
The Hartford is an Equal Opportunity Employer