Verizon customers having problems calling 911

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Updated: 10/23/2013 9:35 pm
SPARKS, Nev. (SPARKS POLICE DEPARTMENT) - The Sparks Police Department has been notified that cell phone provider Verizon is having some sort of technical difficulty with its 911 emergency phone service.

Currently, users of Verizon are receiving intermittent 911 coverage.

Some calls may go through to area dispatch centers and connect but not have voice contact with the dispatcher. It appears at this time that calls to the regular Sparks Dispatch number are going through without difficulty. That number is 353-2231.

Verizon is aware of the problem and is working to correct it. The problem appears to be affecting the Truckee Meadows, as Reno Dispatch and Washoe County Dispatch are reporting the same issue. We will try to update the situation as we are able. Thank you for your patience.


RENO, Nev. (CITY OF RENO NEWS RELEASE) - Reno’s Emergency Communications (Reno ECOMM) advises some Verizon customers may be experiencing issues when calling 9-1-1.

“With some of the calls we have noticed there’s an open line with no voice being heard on the other end,” advised Reno ECOMM Supervisor Beverly Buchanan. “In those instances we are disconnecting the line and calling the individual back in order to obtain necessary information so proper assistance can be obtained.”

Reno ECOMM advises they have not yet experienced an instance where a call back wasn’t successful in reaching someone. Should it occur, Reno ECOMM will initiate a locate for the phone/customer and a first responder will be dispatched for a welfare check to occur.

At this time, Reno ECOMM has been notified that Sparks and Washoe County may be experiencing this same problem.

Reno ECOMM is working with the phone company and the FCC on the issue.

Once the issue with the phone company has been resolved a notification will be sent out.

Reno ECOMM answers 9-1-1 calls for the City of Reno and unincorporated areas of Washoe County and provides communications services for the Reno Police Department; Reno Fire Department; University of Nevada, Reno Police Department; Truckee Meadows Community College Police Department; and Reno Marshals.
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Speed - 10/23/2013 10:17 PM
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When you get the "open line",just ask NSA to send help. They'll already know who you are and where to find you.
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