Don't settle claims or sign releases too quickly. Confirm they will take care of security matters, i.e., boarding up your property, or call your landlord who can contact insurance carriers. Take your time and make sure your agent knows of all your losses, since it may be difficult to recall everything at once. Much more laundry and cleaning might be necessary due to smoky odors and fine smoke particles than first expected. Obtain a copy of the fire report from your local fire department. It may be required by your insurance agent. Save receipts for all expenditures related to losses in the fire.
Check with your insurance company to determine whether professional cleaning service costs are covered by your policy and if the insurer will either accept billing from the restoration company or will reimburse you. Questions about insurance coverage or claims? Contact the Nevada Division of Insurance, Consumer Services at (775)687-0700 or toll free at (888)872-3234, email firstname.lastname@example.org, website www.doi.state.nv.us/. for verification of state business licenses contact the Secretary of State at (775)684-5708, or visit their website http://nvsos.gov/.