Connie Kotsios says she purchased a skin care product from one of the kiosks at Meadowood Mall in Reno but when she tried to return it, unopened, she was told that particular kiosk does not allow refunds.
Connie is elderly and says she needs the 75 dollars to buy medication. But she was told by the vendor she could not get her money back.
I called Meadowood Mall management about this. Good news for Connie, once I mentioned what had happened the mall management contacted the vendor and the vendor has agreed to give Connie a full refund of her $75.
Other than that Stephanie Dolan who works in the marketing department for the mall would not comment. I asked her what they think of vendors or retailers at the mall having a no-return policy and she said she could not comment on that. I'm not sure why.
But she says they don't want customers to come away unhappy. So if you have a concern about a product or a purchase, contact the store where you made the purchase. If you strike out, go ahead and give us a call and we'll look into it.