Crisis Call Center expands volunteer opportunities to teens

Reported by: Madison Corney
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Updated: 5/30/2014 11:37 pm

NV (KRNV & -- The Nevada Crisis Call Center is expanding volunteer opportunities to teenagers as the crisis text line takes off.

What began as a volunteer opportunity for Kayla Ortiz has turned into a full blown career at Nevada’s Crisis Call Center, “It’s changing me as a person, I never thought I could be so open minded.”

Whether it’s a suicidal caller, a sexual assault victim or someone who just doesn’t know where to turn in a moment of truth, staff and volunteers at the crisis center can help.

“It’s showing the person that may be in the darkest point of their life they were able to pick up the phone and get someone that genuinely cared at the other of the line,” says Kayla Ortiz, Crisis Center Program

As Nevada’s population grows the need for an empathetic ear or even a sympathetic writer is increasing too, “So we’re seeing that as technology enhances people are having a hard time verbalizing their emotions
and their just much better at typing it out,” explains Ortiz.

If you are in a crisis you can text your problem to someone 24 hours a day, 7 days a week. It’s a local resource that’s reaching millions, “If you google us for example and you put crisis text line we’re the first thing
that pops up, because of that we’re getting text messages from all over the country and typically there’s nowhere else they can turn to,” says Ortiz.

40 percent of the text messages coming into the center are from teenagers, so the center is expanding volunteer opportunities to 16 and 17 year olds.

For more information about how to become a volunteer visit:

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