Customers need cable boxes with Charter digital upgrade

Reported by: Ashley Cullins
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Updated: 2/06 9:19 am
RENO, Nev. (KRNV & MyNews4.com) -- An upgrade to Charter cable may leave you in the dark while watching TV later this month. Customers who don't have a digital cable box will soon lose service, as Charter is one of several major cable companies going all-digital across the country.

California customers made the transition last year and now it's Nevada's turn.

"We've been offering, as a courtesy to our customers, both the analog and digital signals," said Jack Hardy, Charter senior communcations manager. "The analog signal is going away and that frees up space to offer more HD programming."

So if your cable goes directly from the wall to your TV, in the next few weeks you'll need to make an upgrade too.

"Everyone who's a customer of Charter who does not have a cable box needs to make sure that they get a digital cable box or their TV will go dark," Hardy said.

You can pick up a digital box at a Charter store or you can order them online or by phone. The first box is free for 12 months and if you need an extra it's going to cost you about $6.99 a month.

Hardy said the upgrade will give customers faster internet, up to 12 thousand videos on demand and 200 high definition channels.

"It's a great time right now to go to HD," he said. "The Olympics are here and everyone wants to watch that in high definition. There's a lot of programming options and more and more every day."

If you have questions about getting a digital box, or changing your cable service, you can call Charter at 888-GET-CHARTER or click here.
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8 Comment(s)
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Here are the most recent story comments.View All

rickyray9 - 2/14/2014 9:15 AM
0 Votes
Faster internet? The only package they offer anymore to residential customers is 30mbps, they offered 100mbps a few years ago. Also, some people like channel surfing with the tuner built into their TV and the ability to watch cable through a tuner card on a PC. With the way my bedroom TV is mounted on my wall, a cable box simply won't fit anywhere, and I'd have to build a shelf just to support a stupid rental box. Way to lose me as a customer. I've got an HDMI cable running to it from a computer that's 10 feet away, so I'll just use Netflix as my primary source of programming.

wilson - 2/12/2014 4:29 PM
0 Votes
Turns out there seems to be some problem with the boxes Charter sends out free. I now have one of the good boxes with the clock on the front and all the channels work. They are also showing commercials in Spanish on many of the English digital channels.... Of course the welcome letter in the box with the cable box that didn't work was all in Spanish, no English copy! I don't speak Spanish, I speak English!

FreewayFlyer - 2/7/2014 9:01 AM
0 Votes
Never saw any reason to subsidize something I have no intention of watching, i.e. Telemundo, BurritoVision or whatever gibberish that is on basic cable. Told them I had no intention of paying for those channels and to disconnect the entire thing. That was 10 years ago, never looked back.

enna552 - 2/6/2014 2:22 PM
0 Votes
Start working at home with Google! Just work for few hours and have more time with friends and family. I earn up to $500 per week. It’s by-far the best job Ive had. Online jobs give new hope during recession. You could check here Pow6.com

johnny - 2/6/2014 10:44 AM
0 Votes
DIRECTV

nv89436 - 2/6/2014 7:47 AM
1 Vote
Why do I have to link another account, like facebook, to this site if I want to post?

nv89436 - 2/6/2014 7:46 AM
0 Votes
What a mess. will they refund me cost of cable I am not getting?

wilson - 2/5/2014 5:41 PM
2 Votes
Just got my new “Digital Box” today. Hooked it up like it said and it didn't work. Had to call Charter for the third time, 2 hours total and it still doesn't work right. Only has half the channels I had before. Now I need to be home tomorrow so a technician can come out and try to make it work. Swell!!!!!
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