Customers still waiting on Christmas shipments

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Updated: 12/26/2013 1:59 pm
(, KRNV & CNN) - Thousands of Americans are still waiting at their front doors and looking out the window for a UPS driver to finally deliver Christmas gifts that never arrived. The company is apologizing to scores of angry customers, but they say it's not all their fault.

UPS trucks are back out in full force this morning, trying to deliver packages that were supposed to be delivered by Christmas morning. Thousands of gifts not delivered on time are waiting in UPS warehouses to be shipped.

UPS says they have already delivered an estimated 132 million packages in the last week alone, blaming the backlog on an unprecedented surge in online sales and bad weather. They have released a statement saying in part, "...the volume of air packages in our system exceeded the capacity of our network immediately preceding Christmas, so some shipments were delayed..."

But many are still unhappy. Disappointed customers have stormed online customer support, and taken to social media sites, such as Twitter. UPS isn't the only delivery company experiencing delays. People lined up at one FedEx shipment center in Oregon on Christmas Day.

UPS says they expect the vast majority of packages to be delivered today.

Online companies who rely heavily on UPS service are making amends with customers. Amazon says it will refund shipping charges for some, and they are also giving out gift cards to make up for the botched shipments.
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