Update: September 27, 2013
Nearly four weeks after launching a new unemployment insurance system, Jeffrey Frischmann, the Chief of Unemployment Insurance Operations says there are still some glitches to work out.
Frischmann says, "The security suite has been problematic from the beginning."
One of the most common complaints from users is that the new system won't accept their user name or password and a "system error" message will appear.
Frischmann says that's due to the heightened security in the program, "Those error messages are a bit vague, that again is for the protection of our claimants. If we start putting out that the login is wrong that tells a hacker what your user name is."
While there are still an unknown number of unemployed Nevadans who haven't been able to get through online or via the phone, Frischmann says progress is being made each day.
Officials with the Department of Employment say 1,800 calls are being handled each day by claim examiners to resolve the remaining problems.
Since the phone lines are still backed up there will be live representatives working at the call center tomorrow Saturday, September 28, 2013 from 9am to 2pm.
Update: September 20, 2013
Nearly 3 weeks after the new unemployment insurance system was launched many unemployed Nevadans are still having trouble accessing the new system. According to Jeffrey Frischmann with the Department of Employment, Training and Rehabilitation it's hard to even figure out exactly how many Nevadans are being affected by the glitches in the system.
Many News 4 viewers who are unemployed say they are still unable to get through on the phones, and the online system is still telling them there is a "system error."
Meanwhile Frischmann says a lot of the issues are turning out to be user error, "We're finding that there is a lot of user error as people are becoming accustomed to the new security."
John Goodrich, who has now gone without three unemployment checks says it's definitely not user error.After talking with multiple unemployed residents it seems there are different problems for each person, whether it's an online user name issue, or being unable to speak to a real live person about the problem.
An exact date for when things should be back on track has not been given, but Frischmann says progress is being made.
To view the claimant guide visit: http://expressclaim.org/documents/UINV_CSS_Claimant_Guide.pdf
NV (KRNV & MyNews4.com) -- Some of Nevada's unemployed are wondering where their checks are this week after the launch of a new unemployment insurance system.
Nine days after launching the new system, the Department of Employment, Training and Rehabilitation (DETR) is facing technical difficulties and unemployment recipients are feeling it.
John Goodrich says, "This is like salt on the wound really."
John was one year away from retirement when an untimely layoff forced him to file for unemployment earlier this year, "I'm frugal and even with the meager unemployment checks of $400.00 per week I had it all dialed in, but with two missing checks it's no longer dialed in... I'm struggling."
According to Jeffrey Frischmann with the Employment Security Division, the new system is working, it's just not working for everyone, "We're currently working diligently to get those populations paid and it is a small population compared to our big universe."
Frischmann says more than 64,000 payments have made through the new system and 90,000 claims have been successfully filed. However, there are still a number of people not seeing their checks, the question is how many people?
Frischmann says it's a difficult number to estimate, but there are numbers for how many calls Unemployment Insurance call center got the day the system launched, "70,000 hits on the first day, those were busy signals," says Frischmann.
Now, DETR is processing between 2,000 and 3,000 calls a day with about 80 examiners working the phones.
Frischmann says eventually the system will be cutting edge, it's just a matter of getting through the initial start up.