RENO, Nev. (KRNV & MyNews4.com) - It's been more than two weeks since the new Nevada unemployment insurance system launched and from the start many Nevadans had problems gaining access with the promise things would get better. Still many people are having trouble filing their claims.
Unemployed residents are frustrated and feel they aren't getting the help they need to receive their benefits since the new system launched with some technical difficulties. The Chief of U.I. Operations Jeff Frischmann says the system is state of the art, it's just a matter of fixing a glitch in the security piece and things are improving, “We've had some difficulties implementing that piece of the security, but we believe we have most of those if not all those problems fixed.”
Multiple News 4 viewers who are unemployed say the issue is not fixed. John Goodrich said he finally got through online last weekend, “I got the success signal, but nothing's happened.” Five days after successfully filing online, he has yet to receive any checks. "I'm paying late fees...It's killin' me," said Goodrich. Frischmann says he understands the frustration, "We will back date, and we will pay you for the 3 weeks you are entitled to that, you will not lose your benefits."
Fricshmann says 13,500 people have successfully gone through the system and been able to register with the self-service benefit system, but could not say the number of people that have attempted. When asked if there is a glitch in the system or is there user error Frischmann said, “We're finding that there is a lot of user error as people are becoming accustomed to the new security.” Goodrich says his problems are not user error, “User error? No, I did everything. I have skills, I can make the online work, I can make the phone work.” Frischmann says he still has absolute confidence in the new system.
Multiple unemployed residents telling News 4 of their problems seem to all have different issues including an online username issue and being unable to speak to a real live person about the problem.
There is no specific date set for when the system should be working 100 percent.