RENO, Nev. (KRNV & MyNews4.com) -- Customers can call 1-800-288-2020 and let the service representative know that they were a part of the system outage yesterday, and the service representative will apply the discount to their bill, according to John Britton with AT&T.
Britton says so far, all circuits related to the software issue have been restored, but there is DSLAM equipment at another central office (unrelated to yesterday’s outage) that is down and is responsible for DSL/High Speed Internet outages.
The DSLAM equipment affects a few hundred customers and they couldn’t specify what area it would affect, nor give a timeline when they expect to have it restored.
Britton says if you're having problems, customers can reboot their systems or call the above number as well.
RENO, Nev. (AP) — AT&T telephone service has been fully restored in the Reno-Sparks area but spotty outages persist in Carson City.
Carson City Sheriff Ken Furlong says progress is being made but there's still some small difficulties there.
Nevada Department of Transportation spokesman Scott Magruder told the Reno Gazette-Journal no one has been able to call into their Carson City headquarters since Monday.
Widespread outages began across a large section of northern Nevada on Monday and Internet access was restricted into Tuesday. Washoe County communications supervisor Clay Griffin says all service was restored in the Reno area by about 3 a.m. Wednesday.