AT&T customers affected by outage eligible for discounted bill

Customers can call 1-800-288-2020 and let the service representative know that they were a part of the system outage yesterday, and the service representative will apply the discount to their bill, according to John Britton with AT&T.

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earth420 - 2/14/2013 8:42 AM
0 Votes
The screwed up part of this whole thing is that MANY "links" use At&T as their route outward ... so MANY links were extremely slow or not working at all thru all this even if you do not use AT&T as your personal ISP. Those affected in this manner don't get compensation!! So I used extra data to try to get to sites and it wouldn't connect.

Brenda - 2/13/2013 3:29 PM
0 Votes
I called on this, because our business DSL was out for just over a full day. We lost all of our credit and debit machines, as well as the ability to process the majority of our work. AT&T offered $3, and that was only after I spent an entire hour on hold and went through an explanation and verification of account information with two different reps. If I were AT&T, I would be embarrassed to put this information out.

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