AT&T outages 97 percent fixed

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Updated: 2/12/2013 6:34 pm
UPDATE - 2/12/13 - Lyon County Sheriff's Office: The non emergency numbers are all back on line for prefixes 577, 575 and 463.


UPDATE - 2/12/13 - 4:48pm - According to John Britton with AT&T, the outage is now 97 percent fixed. They hope to have the final sticking points worked out soon.
UPDATE - 2/12/13 - 11:20AM - According to John Britton with AT&T, the outage is due to a software issue in the Central Office here in Reno.

Britton assures people that there is nothing suspicious about the software issue and there is no evidence of any attack on the system.

The outage is limited to our area, which is on the east side of the Truckee Meadows. AT&T has restored much of it (about two-thirds) but are hoping to have the rest restored later this afternoon. Last night, the wireless circuits were affected, but they have since been restored.

The affected AT&T services includes Internet and land line phones, not television.

Britton says right now, they are focused on restoring the services to customers and are planning to investigate the problem afterwards.

It's unknown at this point how many customers are affected.



UPDATE: The Lyon County Sheriff's Office non-emergency phonelines are down through outlying areas. For non-emergency calls please call 775-463-6620. 911 services are still available. AT&T is currently working on the problem.



11:57 P.M. UPDATE: An AT&T spokesperson tells News 4 the problem has been isolated to a software issue.

AT&T hopes to be up and running very soon.


RENO, Nev. (KRNV & MyNews4.com) -- Reno’s Emergency Communications (Reno ECOMM) advises AT&T customers attempting to call 9-1-1 from a landline are receiving a busy signal due to an equipment failure with AT&T.

Individuals needing to call 9-1-1 should use a non AT&T landline or use a cell phone.

At this time, Reno, Sparks, Washoe County, and Carson City are experiencing this same problem. This is also the same problem affecting the Reno-Tahoe Airport.

The City of Reno’s Information and Technology Division is working with AT&T on the issue.

News 4 will let you know once this has been resolved.




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Here are the most recent story comments.View All

knite - 2/13/2013 6:45 PM
0 Votes
As a former employee, I found out really what happened from the 'pack monkeys'. AT&T has decimated its workforce and everything is controlled from another state. The current employees in the switchroom are 'pack monkeys'. All they do is wait for a call from Texas or wherever and then instructed to change out a circuit pack. There is no knowledge anymore locally. Also, Mr Britton or a reporter stated that it was 'due to a software upgrade'. Well, first of all, upgrades are not done at 5pm, so that is not an honest answer. Second, the software did fail(and that is expected of any electronic equipment), but the sad part was, backups were not being done on a daily/weekly basis. Also, where is the redundancy? One of the glorious engineers design it wrong that resides in Texas? AT&T tells you what you want to hear, but they are corporate raiders. The CEO makes $10 million a year and treats the employees and retirees like crap. Randall Stephanson is not worth the money, he just inherited the prestigious job as the CEO and he is not a leader, but AT&T is so big, nothing can be done. Glad the internet is back up, so I can order internet from a competitor, no more lies from AT&T in this household

StandsWithFist - 2/13/2013 9:23 AM
0 Votes
I called AT&T about an hour after it went out. took 40 minutes to get through, they told me something happened in Nevada. Then I said, I noticed the sky was busy today and Black SUV's Running around town in Stead/Silver Springs area. He paused and said, yes, there was an accident, we won't have access to internet for 24hrs. Crews are working on it. Funny thing is.. I was walking my dog and saw something that sent my butt right home.. then, I counted 7 jets in the sky. Then, the internet went down!

Bizcuit - 2/13/2013 9:08 AM
0 Votes
I hate whiny people. All you do is whine whine whine. If you had Verizon, Charter or Sprint you would also whine about them. It's utlities people! Power goes out too right? Sometimes for days! Go complain to you mothers...

YouMightKnow - 2/13/2013 1:19 AM
1 Vote
So AT&T says this outage is software related. Then why was it reported that AT&T has or had "Crews" out to repair the problem? It is now 1 am on Wednesday morning...My lightning fast Yahoo / AT&T Internet pipeline is still not working. This is the same kind of crap the public had to deal with when they only offered black rotary dial desktop analog phones! *Notice this article has no phone line for their customers to call to report a service issue in your area...just, "we are working on the problem....yattah, yattah" I'm sure the AT&T office phones work just fine. LOL

straitshooter - 2/12/2013 5:02 PM
1 Vote
Yeah AT&T is mostly fail IMO anyways. Cell coverage is spotty at best, dropped calls in iPhone 3 to iPhone 5 all across reno in my experience. Over charge customers for all services, bundles that suck and U verse that operates at 6mbps LOL. They us obfuscation, dirty corporate practices to screw over customers and employees. When I see ppl cry about it I just shrug, this is common knowledge.

Sandra - 2/12/2013 4:48 AM
1 Vote
CHARTER TOO Last night from approximately 5:20 till 9pm charter, Renown hospital and my home line HAD busy signal ??? I HAD a personal emergency and couldn't GET THREW SO I TRYED TOO CALL CHARTER BUT they ALSO had busy signal ?? WTF ¿
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