RENO, Nev. (MyNews4.com & KRNV) -- Although a majority of the Washoe County Dispatch's calls are not technically considered an emergency, according to one supervisor, it's an emergency to someone.
Emergency calls are defined as a type life-threatening, severe incident or damage, and by that definition, the majority of their calls are not considered emergencies. However, dispatchers have to be trained for every type of scenario, life threatening or not.
Dispatcher's training consist of several months of one-on-one practice with other operators and training coordinators. CPR training, emergancy medical training, emergancy police training, and emrgancy fire training are all required to handle situations over the phone until someone gets on the scene.