DMV's Dash Pass deemed success: Results in statewide expansion

Reported by: Alyx Sacks
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Updated: 7/14/2014 7:41 am

CARSON CITY, Nev. ( & KRNV) -- The Nevada Department of Motor Vehicles believes they've found the cure to long lines and wait times at the DMV and now they're gearing up to take the program statewide.

Dash Pass started in Reno as a pilot program, moved to Carson City last month and is expected to start up in Las Vegas at the end of July.

"Everybody lives in a very fast pace world now, everything is digital and all your information is right there in your cell phone and this really meets that requirement of people wanting instant information," Public Information Officer Nevada Department of Motor Vehicles David Fierro says.

DMV customers can text, phone, or go online to place themselves in the dash pass queue. once in the virtual queue, customers receive text updates telling them how many people are ahead of them and how long their wait time is.

When customers arrive at the DMV, the last four digits of their phone number will be displayed on the queue screens and they'll also be paged by a PA system. Customers even find out via text which window number they need to go to.

Kim Housman of Carson City says she got a text saying she had about seven minutes until it was her turn at the DMV.

"I jumped in the car as I was walking through the door they said please go to counter four. I mean how simple is that. I mean took me about five minutes at the counter and I'm done," Housman says.

Fierro says the real test will be to see how successful the wait time is for customers down in Las Vegas, because of the large customer base.

To use the system, customers will need to do the following:

- Text in to (323) 870-7000 and use the keyword “dmvreno”

- Phone in to (844) DASHPASS (327-4727)

- Or click here.

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