RENO, Nev. (KRNV & MyNews4.com) -- The Washoe County Sheriff’s Office Communications Center and Reno’s Emergency Communications (Reno ECOMM) says the equipment failure that affected parts of Reno, Washoe County, Sparks, and Carson City from calling 9-1-1 has been repaired.
During AT&T’s outage, Washoe County’s, the City of Reno’s, and the City of Sparks’ Public Safety Answering Point (PSAP) phone system remained in full operation. If the AT&T network was able to connect a 9-1-1 caller to one of the PSAPs, the City of Reno says it was answered.
AT&T advised the equipment failure occurred at one of their locations, which houses a large capacity carrier with numerous connections. Several PSAPs were affected. AT&T will continue to investigate the cause of the failure. It is unknown at this time how many customers were affected.