Health Link still having issues on Deadline Day

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Updated: 3/31/2014 5:55 pm
RENO, Nev. ( & KRNV) -- Monday's Affordable Care Act deadline caused a record numbers of visitors to sign up for health insurance. Nevada's Silver State Exchange was extremely busy, as well.

But for many, signing up was not easy, due to technical problems. News 4 visited Affordable Health Care Pros in Carson City on Monday. They are independent brokers who help you sign up for health coverage.

They have been encountering problems all along with Nevada's health exchange. Monday wasn't any better. "We're getting over 500 applications to get sold and bought and different things like this to get processed, and the exchange is going snail's pace right now," said Broker Rebecca Montero.

It's crunch time and Montero is stressed. She said helping her clients sign up for health care coverage under Nevada's exchange remains a challenge. "We've got 20 computers up and every single one of them is just literally grinding to a stop."

She and her fellow brokers spent the weekend trying to get clients into the system, but that didn't accomplish the task. "The exchange went off-line probably about ten o'clock. We were all here still, and we couldn't get anything processed last night."

While News 4 was there, Montero's colleague Tim Kilgore was explaining to his customer the health exchange kept kicking him off showing an error. "That's why we have the sixty-day grace period."

"A large family could take them up to four hours to get themselves in, and that's if they didn't error out, and that's a big if, because our computers are erring out constantly right now," said Montero.

For those who tried to sign up by Monday's deadline but could not, there is a sixty-day grace period.

News 4 tried to contact the health exchange's Interim Directors and Communications Manager, but we are still waiting to hear from them.
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