RENO, Nev. (MyNews4.com & KRNV) -- The Nevada DMV launched a pilot of a new queuing system called Dash Pass on Monday. The pilot will only be in effect at the Reno office, located on Galletti Way.
DMV customers are now able to text, call or go online and put themselves in a virtual line. Once in the virtual line, customers will receive text updates telling them how many people are ahead of them and provides a time estimate as to when their number will be called. The system will even allow people to push themselves back in the queue, if they will not arrive at the office on schedule.
"It changes the whole dynamic of waiting in line at the DMV," said DMV Director Troy Dillard. "Historically, our customers have had to arrange their schedules to accommodate waiting at a DMV office. Now, they will be able to control the process by utilizing that time for their own purposes and not having to wait in our offices."
If the pilot in Reno is successful, the DMV has the option to expand the system statewide under a four-year contract. Dillard says if the pilot is a success, he hopes to have this in place at other DMV locations throughout the state by June.
To use the system, you can text (323) 870-7000 and use the keyword "dmvreno". You can also call (844) 327-4727 and follow the prompts, or visit the DMV website