New waiting system launches at DMV in Reno

Reported by: Samantha Boatman
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Updated: 3/03/2014 4:20 pm
RENO, Nev. ( & KRNV) -- The Nevada DMV launched a pilot of a new queuing system called Dash Pass on Monday. The pilot will only be in effect at the Reno office, located on Galletti Way.

DMV customers are now able to text, call or go online and put themselves in a virtual line. Once in the virtual line, customers will receive text updates telling them how many people are ahead of them and provides a time estimate as to when their number will be called. The system will even allow people to push themselves back in the queue, if they will not arrive at the office on schedule.

"It changes the whole dynamic of waiting in line at the DMV," said DMV Director Troy Dillard. "Historically, our customers have had to arrange their schedules to accommodate waiting at a DMV office. Now, they will be able to control the process by utilizing that time for their own purposes and not having to wait in our offices."

If the pilot in Reno is successful, the DMV has the option to expand the system statewide under a four-year contract. Dillard says if the pilot is a success, he hopes to have this in place at other DMV locations throughout the state by June.

To use the system, you can text (323) 870-7000 and use the keyword "dmvreno". You can also call (844) 327-4727 and follow the prompts, or visit the DMV website.
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Speed - 3/4/2014 12:46 AM
0 Votes
Interesting that there's always someone (fastd) who complains about attempts to do things better,but they never have any logical or workable solutions to offer. And what does this have to do with "class-warfare"? I've seen even homeless people with pretty fancy phones. So what? If you're looking for sympathy,I hope you find it,but you won't get any from me. I'm in the same boat,but that's okay,if it takes an hour,it takes an hour. The world won't end if I have to take some time to get something done. Sheeesh!

BR549 - 3/3/2014 3:26 PM
0 Votes
If it helps expedite things,I'm all for it. We've got 3 months to see if it works or not.

kelly2664 - 3/3/2014 1:13 PM
0 Votes
Start working at home with Google! Just work for few hours and have more time with friends and family. I earn up to $500 per week. It's a great work at home opportunity. I can't believe how easy it was once I tried it out. Linked here

fastd - 3/3/2014 11:45 AM
0 Votes
Thank you, Troy Dillard for adding one more level to the haves and have-not separation of citizens in our country.If you are poor,maybe trying to run in between your two jobs and get things done, Troy wants you to know right up front that your time isn't as valuable to you as someone who has more money and better access.Why waste time Troy,why not just take some taxpayer money and up-scale the inside and make it so you need a credit card or an iphone to unlock the door to get in.Just set-up some walk up windows outside for the poors and maybe and some cattle fencing to keep the lower classes in line.

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