Report claims Nevada Health Link 'Navigators' have criminal pasts

Reported by: Van Tieu
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Updated: 3/26/2014 2:43 pm
RENO, Nev. (KRNV & – Public records show at least 8 Exchange Enrollment Facilitators in Nevada have criminal pasts, including attempt to commit fraud, family violence battery, and drug charges.

EEF’s are also known as ‘navigators’. Navigators are the people who help you sign-up for health coverage in Nevada under "Obamacare.” These people have access to private information, such as social security numbers and home addresses.

These incidences allegedly occurred in the late 80's through the past decade, according to the National Review, but it also reports that half of that group failed to disclose criminal pasts on their applications. It’s a requirement in the application process, yet they still got the job.

News 4 asked the Nevada Division of Insurance to respond to these claims. They maintain their licensing process is rigorous. Their spokesman also wanted questions to forward to insurance Commissioner Scott Kipper so he could quote, "determine if this is a type of interview the commissioner would want to do."

We again sent an e-mail request to talk to Commissioner Kipper. Jack Sunderland, the spokesman, later responded with this e-mail statement:

"No, thank you. We will not be available to answer your questions. However, we would like to reiterate what we have been saying all along, which is that to date, we have not received a single complaint against any Exchange Enrollment Facilitators from consumers in Nevada."

The Division of Insurance spokesman did answer a number of questions for us today to help us better understand their policies, but whenever asked a question relating to the criminal pasts of health care navigators, the spokesman would not answer them.

He would not even answer if they plan to review if people with criminal pasts should be allowed to have access to sensitive information.

There are 300 certified health care "navigators" in Nevada as of last Wednesday, when asked if the state could confirm at least 8 of those people had criminal histories; the spokesman would not answer the question.

If you have had a problem with a navigator you can file a complaint on-line, at:

2 Comment(s)
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Kramer - 3/25/2014 6:39 PM
0 Votes
well said, steve. && While the feds have their own hiring system with specific background check and disclosure rules, jumping 2 conclusions while over-bugging a State official (Kipper snacks?) may just muddle things.

stevefunk - 3/25/2014 6:11 PM
2 Votes
The story seems to assume that "once a criminal, always a criminal" which is antithetical to our vision of American Justice. If they lied on applications, 'tho, that's a firing offense.

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