VA hospital wait time goes from 44 to zero

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Updated: 6/03/2014 12:48 pm
RENO, Nev. ( & KRNV) -- According to a recent report by USA Today, Reno ranked 10th out of 140 cities in the nation for highest average amount of days new patients waited to get an appointment at the VA hospital.

That may no longer be the case. When News 4 met with local officials at the VA this morning they said patients no longer have to wait the 44 days reports initially revealed. Those numbers were collected between October 1 of 2013 and March 31 of 2014.

"As it stands right now, current day, we have a zero wait time for new patients. How that works? A patient walks in and enrolls today and they're offered the chance to be seen today. If they don't wish to be seen today, we can make accommodations for them for their future desired date, if they chose to do so. We basically started leaving flex times scheduled (for) individual doctors that work in primary care for the day."

Darin Farr, the Public Affairs Officer with the VA said they knew the wait time was unacceptable, and because of this a lot has changed since March 31st, and explains how it has helped everyone involved.

"It does a lot of things for us, it allows us to accommodate the new patients that come in and enroll that day, it also helps us to accommodate the walk-in patients that show up that don't have an appointment."

Farr said 95-percent of the veterans who enroll choose to be seen day-of. What do local veterans have to say about the new system? News 4 met with one vet who enrolled today. To find out how his experience went tune into News 4 at 5.

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BDeckwa - 6/4/2014 12:54 PM
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That's fine the new patients are being seen. Those of us who are scheduled to six month returns are being extended to a longer wait. The Reno V.A. is good as far as treatment goes but not enough medical staff.

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