CASTRO VALLEY, Calif. (AP) — Despite a California law requiring assisted-care facility licensing reports to be easily viewable to the public, a newspaper found that consumers are actually granted very little access to important background information on the facilities.
The Contra Costa Times reports that records detailing elder care home evaluations were locked behind a security checkpoint at a state Department of Social Services regional office, and access to case files were denied over concerns about confidentiality.
A 1998 state law ordered every assisted living home to make licensing reports viewable to consumers upon request.
The newspaper requested the records after the state-ordered closure Valley Springs Manor in Castro Valley on Oct. 25.
Despite multiple state inspections, 19 residents were left with no professional care after the closure.
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