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Updated: 10/24/2012 3:13 pm
Communications Specialist - Dispatcher
REMSA - Reno, NV
Upon Hiring

Current EMT-Intermediate or Paramedic or previously held EMT-Intermediate or Paramedic certification REQUIRED.
Current AHA CPR required.
Ability to type 30wpm.
Excellent verbal, written, and interpersonal communications skills.
Ability to multi-task.
Successful completion of a REMSA approved EMD with the National Academy of Emergency Medical Dispatch.
REMSA field experience a plus.
Ability to work as a team
Within this general framework, this position is accountable for the following functions:

Responsible for assisting with the day to day operation of the REMSA communications center.
Utilization of the STAR CARE guidelines.
Answer requests for emergency medical service utilizing provided MPDS cards for proper prioritization and pre-arrival instructions.
Meeting NAEMD compliance standards.
Re-post units following the System Status Plan in an expedient manner and maintain the System Status Plan accordingly.
Take requests and dispatch the appropriate resources following approved policies and procedures.
Ensure safety of flight crews with flight following according to Dispatch policy.
Ensure safety of ground crews according to Dispatch policy.
Maintain accurate and true records for both ground and air resources.
Receive and complete requests for services which are non-call related from management and other individuals in a courteous and professional manner.
Provide professional, considerate, and courteous service to all customers regardless of who they are.
Ensure that scheduled transports are handled in a timely manner.
Recommend changes to management as necessary to improve service, better clarify policies or procedures, and any other matters that may occur.
Proficiency with EOC, MCI, Aircraft incident, Hazmat, Disaster plans, with the ability to assist management during any incident.
Within 6 months:

Knowledge of System Status Management (SSM), and the System Status Plan.
Ability to effectively take 911 calls.
Ability to maintain required Pro QA scores within the Academy standards for accreditation.
Ability to correctly dispatch Care Flight and follow flights.
Thorough knowledge of all REMSA dispatch, Care Flight, and Emergency Operations policies and procedures.
Proficiency with Dispatch protocols, programs, and system operational requirements.
Computer literacy in multiple systems and programs (i.e. CAD system, Prolog digital recording system.)
Basic leadership skills and the ability to make decisions based on the STAR CARE principles.
Visit our website at www.remsa-cf.com or click on the link below to apply.

https://home.eease.adp.com/recruit/?id=1333221
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